Privacy Policy

1. Who We Are

Data Controller:

Time to furnish

www.timetofurnish.com

WhatsApp: +44 7751510365

We act as the data controller for customer personal data collected through our website.

In cases where you purchase from third-party sellers, they may also be data controllers for order fullfilment.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

2.1 Information You Provide

• Full name
• Delivery address
• Billing address
• Contact details (email, phone number)
• Order details and purchase history
• Account login information (if you create an account)

2.2 Automatically Collected Information

• IP address
• Browser type and device information
• Cookies and tracking data (see Section 10)

2.3 Payment Information

• Payments are processed securely through third-party payment providers.
• We do not store full card details.

3. How We Use Your Personal Data

We use your data for the following purposes, as permitted under UK GDPR:

3.1 To Process Your Orders

• Managing payments
• Sending order confirmations
• Arranging deliveries
• Sharing necessary data with Sellers and delivery partners

3.2 To Provide Customer Support

• Handling enquiries
• Forwarding damage or missing parts complaints to Sellers
• Communicating with delivery partners for delivery issues

3.3 To Improve Our Platform

• Tracking website performance
• Analysing customer behaviour
• Improving product listings and service quality

3.4 Legal and Regulatory Purposes

• Fraud prevention
• Record-keeping
• Complying with UK laws

4. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contractual necessity — to process orders and deliver goods
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing communications and non-essential cookies
• Legal obligation — for tax, security, and compliance purposes

5. How We Share Your Personal Data

We may share your data with:

5.1 Third-Party Sellers

• Only when necessary for:
• Order fulfilment
• Handling product-related complaints
• Managing returns or replacements

5.2 Delivery & Logistics PartnersFor:

• Delivering orders
• Handling delivery-related issues
• Contacting you about your delivery

5.3 Service ProvidersSuch as:

• Payment processors
• Email service platforms
• Website hosting providers
• IT support/security services
• We do not sell or rent your personal data.

6. International Data Transfers

If any service providers transfer data outside the UK, we ensure protections are in place, such as:

• UK-approved Standard Contractual Clauses (SCCs)
• Adequacy regulations by the UK Government
• Additional technical and organisational safeguards

7. How Long We Keep Your Data

We keep personal data only as long as necessary:

• Order records: 6 years (for tax and legal purposes)
• Customer accounts: until you request deletion
• Email enquiries: typically 12–24 months
• Delivery information: until order fulfilment is complete
• We securely delete or anonymise data once retention is no longer required.

8. Your Rights Under UK GDPR

You have the following rights:

• Right to access – request a copy of your data
• Right to rectification – correct inaccurate data
• Right to erasure – request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (for marketing or cookies)
• Right to lodge a complaint with the ICO

Information Commissioner’s Office (ICO)

Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:

info@timetofurnish.com

9. Security Measures

We take appropriate technical and organisational measures to protect your data, including:

• Encrypted website (HTTPS/SSL)
• Secure payment gateways
• Limited internal access to personal data
• Regular security audits

However, no online service can be 100% secure.

10. Cookies & Tracking Technologies

We use cookies for:

• Website functionality
• Basket/checkout operations
• Analytics
• Optional marketing (only with consent)
• You can manage cookie preferences through your browser settings or our Cookie Banner.

A full Cookie Policy can be provided upon request.

11. Marketing Communications

We only send marketing messages if:

• You explicitly consent, or
• You have an existing customer relationship (permitted under UK rules)
• You can unsubscribe at any time.

12. Updates to This Privacy Notice

• We may update this Notice occasionally.
• The “Last Updated” date at the top will reflect any changes.
• Continued use of the website means you accept the updated Notice.

13. Contact Us

For privacy-related questions, contact us at:

Time To Furnish

info@timetofurnish.com

WhatsApp: +44 7751510365